We advise all visitors to
our website to read, understand and accept the following Terms and
Conditions regarding the use of our website and all products/services
available.
Downloads
All of The Quilter’s Quitlers patterns will be available for
immediate download after your payment has been processed and confirmed by
Paypal.
Within your invoice you will find links to your downloadable file which will
be available for you to download within 24hrs.
Patterns will be downloaded to you in zip form ready for you to unzip and
install on your computerized quilting machine. We endeavour to keep our zip
files virus free however we strongly recommend that you have up to date
anti-virus software on your system for your protection.
If you have any difficulties with this process please do not hesitate in
contacting me at
joanne@thequiltersquilter.com.au
Shipping
Quilts and other non
downloadable products will be shipped using Australia post. Orders within
Australia will be charged a flat fee of $20 and will be sent by “Registered
Post”.
For International purchases shipping will be charged separately through
paypal invoicing once destination is known. For estimates and methods of
shipping please visit
http://www1.auspost.com.au/pac/int_parcel.asp
Pricing
All prices are noted in
are Australian Dollars.
All pricing is subject to change. For all prices, products and offers, The
Quilter’s Quilter reserves the right to make adjustments due to changing
market conditions, product discontinuation, manufacturer price changes and
other extenuating circumstances.
Refund Policy
Please choose carefully. We do not give refunds if you simply
change your mind or make a wrong decision. If your goods arrive damaged or
faulty you have 7 days to contact us to make a claim.
Once you have contacted us will arrange the return of these goods
and they must returned in it’s original packaging. We will then refund the
price paid for the Product you have returned upon receipt of product by The
Quilter’s Quilter.
Exchange Policy
We will happily exchange
goods in their original and unused condition, and only in their original
packaging.
Goods must be postmarked and returned within 14 days of receipt for a full
exchange or credit note. (Credits will be honoured for 3 months from issue
date). Goods received after 14 days will not be accepted.
Cost of postage to return the goods to The Quilter’s Quilter is at the
customer’s expense. We recommend that goods be returned by registered post
or courier for security purposes with appropriate insurances. The Quilter’s
Quilter will not be responsible for the loss of
goods shipped by the customer.